Demo Forex respects the privacy rights of every individual. We value our relationship with you and are proud to ensure your safety, maintaining the loyalty and respect of each customer. The terms of this notice apply to both our existing and former customers. Please read the following information carefully.
1. GENERAL TERMS
1.1 This Privacy Policy is issued by Demo Forex (hereinafter referred to as the Company), officially represented by its Partners, including services such as official services, financial services, and information services, to its customers.
1.2 By selecting the Company's services, the Customer fully accepts all terms and conditions of publicly available documents. This also applies to interactions between the Customer and the Company related to trade, investment operations, the use of various informational materials, payments, transfers, etc. In case the Customer does not comply with any condition of the public document package, they must stop all interactions with the Company. If the Customer finds the terms of this Privacy Policy unacceptable for any reason, they must cease all interactions with the Company, including ending all financial transactions conducted through the Company.
1.3 The current Privacy Policy declares one of the most important principles followed by the Company when providing services to its Customers. The Company respects the privacy rights of each individual and legal entity, whether they are customers or not, as well as those who wish to interact with the Company. The terms of this Privacy Policy apply equally to the Company's former, current, and future Customers. One of the Company's top priorities is the relationship between the Company and its Customers. The Company is dedicated to each Customer individually and provides excellent security and privacy.
1.4 The following key terms and definitions are used in this Privacy Policy:
1.4.1 Privacy (confidential information) is a legal right of an individual or legal entity to prevent the disclosure of private or personal information (data) or commercially classified information. In the relationship between the Company and the Customer, privacy means the Company's commitment to ensuring that the Customer’s information, obtained during the provision of services, remains undisclosed and confidential.
1.4.2 The Customer's personal (private) information refers to data that characterizes, identifies, or verifies the Customer, or discloses certain details about their personality, financial situation, and preferences. A more detailed definition of this term can be found in the text of this Privacy Policy. The Privacy Policy includes the collection of full, accurate, and original information regarding the Customer and the protection of this information, as well as exceptional situations involving complex measures, procedures, and actions that comply with the current legislation and the terms of this Privacy Policy.
2. PERSONAL INFORMATION
2.1 When a Customer applies or maintains an active or demo account with the Company, the Company collects personal information for business purposes such as assessing the Customer’s financial needs, processing the Customer’s requests and opportunities, and informing the Customer about products and services. This information may include:
2.1.1 Registration Information - Information provided by the Customer through application forms and other documents (including electronic documents), such as name, surname, username, contact details (mailing address, phone number, email, etc.), date of birth, profession, assets, and income.
2.1.2 Transaction Information - Information about agreements between the Customer and the Company or its Affiliates, as well as communications between the Customer and the Company (whether unilateral or bilateral). Examples include Customer account balances, trading (investment) activity, Customer requests, and responses to Company messages in messaging systems, including logs or daily files. In this Privacy Policy, the term "Company’s Affiliates" refers to companies owned or operated by the Company or companies in which the Company has an ownership interest.
2.1.3 Verification Information - Information required to verify the Customer's identity (or the main contract if the Customer is a legal entity), such as passport or driver’s license. It may also include information obtained from public records or other institutions unaffiliated with the Company, such as credit offices, information agencies, and address bureaus. The Anti-Money Laundering Prevention Policy requires the Company to collect necessary information and take preventive measures to prevent the conversion and legalization of illegally obtained money (money laundering). In some cases, the Company has the right to request a document detailing the source of funds.
2.1.4 Subscription Information - Information about subscriptions such as signals, alerts, news categories, and price subscriptions.
2.2 The Company does not collect or store any credit/banking card details of any customer in its database.
2.3 The above does not include all situations. The Company reserves the right to request additional information from the Customer if required by applicable legislation.
3. "COOKIES"
3.1 Cookies are small files containing information that a web server uses to track visitors. The Company may set and access cookies on the Client's computer to evaluate which advertisements and promotions attract users to the Company’s website. The Company (or any of its sections) may use cookies to assess the Customer’s interest in the Company’s products and services and to track activities on the Company’s website. The information collected by the Company and shared with its Affiliates is anonymous and cannot be used to personally identify individuals.
4. SECURITY TECHNOLOGIES
4.1 The Company uses Secure Sockets Layer (SSL) encryption technology to protect certain information submitted by Customers. This technology ensures that the information is not intercepted by third parties during transmission. The Company works diligently to ensure that its web servers (websites) are secure and comply with industry standards. The Company also uses other security measures, such as firewalls, authentication systems (e.g., passwords and personal identification numbers), and access control mechanisms to prevent unauthorized access to systems and data.
4.2 The Company reserves the right to select technologies and data protection methods at its discretion, as well as collaborate with contractors who are considered reliable for these purposes.
4.3 In accordance with the Payment Card Industry Security Standards Council’s recommendations, Customer card details are protected using Transmission Layer Security (TLS 1.2) encryption and the application layer uses AES algorithm with a 256-bit key length.
5. INFORMATION SHARING WITH THE COMPANY'S AFFILIATES
5.1 The Company may share the above-mentioned personal information with its affiliates for business purposes such as providing services to Customer accounts and informing Customers about new products and services, in accordance with applicable laws.
5.2 Sales partner affiliates may access Customer private information at the request of the Company, provided the Customer gives explicit consent. Any access by an affiliate to the Customer’s personal information will be logged, and the log will include the time, name of the person requesting the information, and the type of information requested.
6. INFORMATION SHARING WITH THIRD PARTIES
6.1 The Company does not disclose the Customer’s personal information to third parties except as specified in this Privacy Policy. Third-party disclosures may include sharing information with entities providing technical support services for Customer accounts or offering professional, legal, or accounting advice to the Company. Such third-party affiliates who assist the Company in providing services to Customers must maintain the confidentiality of this information to the extent they receive it and may use it only to provide the services the Company has specified.
6.2 The Company may also disclose the Customer’s personal information to third parties to fulfill the Customer's instructions or as permitted by the Customer’s explicit consent. The Company also assures that it will never sell, temporarily use, or distribute the Customer’s personal information without the Customer’s consent.
7. LEGISLATIVE DISCLOSURE
7.1 Under certain conditions, the Company may disclose the Customer’s personal information to third parties if required by applicable laws and regulations or to comply with legal orders. The Company may cooperate with regulatory authorities and law enforcement agencies and disclose personal information when necessary to protect the Company’s rights or property.
7.2 Except as outlined in this Privacy Policy, the Company will not use the Customer’s personal information for any other purpose unless explicitly disclosed at the time of disclosure or with the Customer’s clear consent.
The Company may use the Customer’s personal information beyond the purposes stated in this Privacy Policy only when clearly specified at the time of disclosure or upon explicit consent from the Customer.
8. OPT-OUT
8.1 The Customer may refuse to provide any personal information the Company requests. However, failure to provide such information may result in the Company being unable to open or maintain an account or provide services to the Customer.
While the Company makes every effort to ensure that the services provided are based on accurate, complete, and up-to-date information, the Customer can assist significantly by immediately informing the Company of any changes to their information.
8.2 If the Customer does not want their personal information to be shared with third parties as specified in this Privacy Policy, they should contact the Company through a specific communication form.
9. Changes
9.1 The Company reserves the right to make changes to this Privacy Policy. This may happen if a rule or law requiring a change or addition is passed, or in situations not directly or indirectly covered by the current version of this Privacy Policy.
9.2 Agenda procedure:
9.2.1 If changes or additions are made, the Company will notify Customers via a notice on its official website and by sending a message through the internal mail system.
9.2.2 The publication of the notice on the Company’s website and the sending of messages through internal mail will be considered sufficient notice of the changes, regardless of whether the Customer reads or ignores the message.
9.2.3 The modified document will become effective 5 (five) full calendar days (120 hours) after its publication on the Company’s website, unless stated otherwise.
9.2.4 The modified document will apply immediately to all registered accounts after it is published, even if those accounts were registered before the changes took effect.
9.2.5 In case a law or regulation requiring a change or addition to this Privacy Policy is enacted, the changes will be effective immediately after the enactment of the law.
10. ACCEPTANCE OF TERMS BY THE CLIENT
10.1 By becoming a Customer of the Company and actively using its services (including brokerage and information services), I accept the Privacy Policy described in this Notice.
10.2 I accept all terms and provisions of the publicly disclosed documents by the Company during the use of any service, and in case of any dispute, I will immediately cease using the Company’s services.
